* Only male candidates need to apply
* Only day shifts, Sunday will be holiday

Required Qualification:

• Bsc IT /Computer science or any relevant degree

Experience:

•  Freshers also can apply

Vacancy:

• Coimbatore – 1
• Tirupur – 1

Job Responsibilities:

• Support for basic User issues such as solving usage problems and fulfilling service desk requests that need IT involvement
• Support via phone and email
• Troubleshoot technology issues
• Defined response SLA’s (Service Level Agreement)
• Complete ticket management with escalation and service level reporting
• Basic network Troubleshooting
• Install and maintain equipment and software
• Perform remote troubleshooting.
• Help new employees set up their workstations
• Initial triage of issues from potential root cause
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritization
• Qualification/replication of the reported issue in an appropriate User environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround
• Problem routing/escalation to second/third level support or third parties where required
• Training on hardware troubleshooting and eye notes for staff